Guide: How to resolve problems in the workplace

Having good communication in the workplace is one of the best ways to resolve problems, prevent future issues, and to be healthy and happy at work. Unfortunately, it’s not always easy to bring a problem to your manager’s attention, and it can be very difficult to manage work relationships when there is conflict.

Your union is here to help you when you need an advocate in the workplace. The best place to start is with your steward and/or your union representative. Not sure who these people are? Have a look at your union bulletin board. If you can’t find them there, get in touch with us at or 604.526.1518.

It is important to follow the correct procedure when bringing problems up with management. Following the right roadmap will help you to know who to talk to, ensure that you have documentation, and get help when you need it.

The illustration below outlines the process to resolve problems in the workplace. If you have noticed unsafe conditions at work, know that you always have the right to refuse unsafe work. As with resolving problems at work, there is an important procedure for refusing unsafe work, and you can read about that here.

An illustration of how to resolve problems in the workplace